Limited Lifetime Warranty Policy for Lanquet

Coverage: This warranty covers all functional parts of our aluminum suitcases. It ensures that your suitcase is free from functional defects in materials and workmanship, providing you with peace of mind as you travel.

Duration: The warranty is valid for a lifetime period. If a covered defect arises, Lanquet will repair or replace the defective part or product, at our discretion.

What's Covered:

  • Structural defects in the aluminum frame, handles, locks, and wheels.
  • Malfunctions in retractable handles and TSA-approved combination locks.

What's Not Covered:

  • Cracks or breaks in the shell.
  • Normal wear and tear from regular usage.
  • Damage caused by mishandling, abuse, accidents, or unauthorized repair or modification.
  • Cosmetic damage, such as scratches or dents that do not affect the suitcase's functionality.
  • Damage incurred during transportation by airlines or other third parties.

Claims Process:

  1. To initiate a warranty claim, contact our customer service team at info@lanquetworld.com.
  2. Provide proof of purchase and a detailed description of the issue preferably including pictures.
  3. Our team will evaluate the claim and determine whether the defect is covered under the warranty.
  4. If approved, we will guide you through the process of sending the product back for repair or replacement.
  5. Lanquet will repair or replace (as applicable) and ship your luggage back to you within 90 days of receiving your original luggage.

Exclusions and Limitations:

  • This warranty is non-transferable and only applies to the original purchaser.
  • Any repair or replacement under warranty does not change the original warranty period.
  • Lanquet reserves the right to make changes to this policy at any time without prior notice.

By purchasing a Lanquet aluminum suitcase, you acknowledge and agree to the terms and conditions outlined in this warranty policy. Your satisfaction and confidence in our products are our top priorities.

If you have any further questions or need assistance, please don't hesitate to contact us.